Ashes of Creation Dev Tracker

Add our Discord bot to your server to get notified when we find new dev posts!

Main Menu Cursor Position Issue

Hi there! As you discovered yourself, pressing Alt Enter can help resolve this issue so that you're able to access your Settings and adjust your resolution accordingly! :)

I'm going to go ahead and close this thread out now, but please feel free to reach out to our team directly with a tech support ticket if you need any additional assistance with this: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Login Problem

Hi all - thank you for your patience! We've resolved an earlier issue that was preventing some EU Steam players from being able to log in.

I'm going to go ahead and close this thread out now, but if you continue to experience this issue while trying to log in, please open a tech support ticket here so we can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

An encounter I had on the new map. Enjoying it so far!

What a BEAST! GG! Glad to hear you're enjoying Forest of Erinthia :D

[source]

Mouse Calibration?

Hi there! As EmberAlchemist mentioned, pressing Alt Enter can help resolve this for you, so that you're able to access your settings and adjust your resolution!

I'm going to go ahead and close this thread out now, but if you need any further assistance with this particular issue, please go ahead and open a tech support ticket directly here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Q and Errors

Hi there - as Wololo mentioned, we relaunched our forums earlier this year! Since the rest of your notes/errors sound like possible Bug Reports (if you could share more details, that would be great!), I'm going to go ahead and move this over to the appropriate section of the forums :)
[source]

[Suggestion] News, email, and topic separation

Hi there! We do have news for Apocalypse and the MMO split out everywhere - on Discord as you mentioned, here on the forums, on our separate Twitter handles, etc. :)

With that in mind, there may be events that cross over - for example, the Emberstorm Dragon that players could pick up in Apocalypse, that will be available in the MMO! For messages like that, we'll make sure to share them wherever they're relevant so that folks who are excited to grab items for the MMO can join in on the testing & fun!

I'm going to go ahead and close this thread out now, but please feel free to reach out to me directly if you have any further questions on this topic.
[source]

every time wrong password!

Hi there! As Birdie mentioned, whenever you have issues accessing your account, your best bet is to go ahead and contact our support team directly here!

I'm going to go ahead and close this thread out now, but please feel free to message me directly if the above didn't resolve your issue :)
[source]

Unreal 4 Crash

Hi there - sorry to hear it sounds like you were seeing an unhandled exception error! If you're still seeing this issue with the latest update available from Steam or our website, please go ahead and open a tech support ticket directly here so we can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614

I'm going to go ahead and close this thread out now, but please feel free to reach out to me directly if the above doesn't help resolve your issue :)
[source]

My sister and I keep getting separated while joining squad

Hi there - sorry to hear it sounds like your party keeps getting split up! I'm going to go ahead and move this thread over to the Bug Reports section instead, so that other folks can chime in and add more details, as well as possibly steps for how to reproduce this issue.

Please let us know if this issue is still persisting for you, and any additional details you can provide would be greatly appreciated!
[source]

Hitboxes don't seem to be updating correctly a lot of the times.

Hi there - what you've described sounds like it may be related to rubber banding that players may be experiencing during live matches, which is currently called out on our Known Issues list here: https://forums.ashesofcreation.com/discussion/43133/known-issues-early-access-testing

As we continue to work to resolve issues in Apocalypse and improve network stability, we'll keep you updated with our efforts on improving game performance overall! :)

I'm going to go ahead and close this thread out now, but please feel free to continue sharing more details of issues you may come across over on the Bug Reports section of the forums!
[source]

Resolution locked

Hi there - if you press Alt Enter, you may be able to adjust your view so you can access your settings in-game!

I'm going to go ahead and close this thread out now, but if you continue to experience this issue, please go ahead and open a tech support ticket here so we can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Missing file?

Hi there - that XINPUT error is often indicative of a DirectX error, which can typically be resolved by re-running the UE4 pre-requisite installer that comes included with your Apocalypse installer. You can find it by navigating to your Apocalypse install folder, going to the Engine > Extras > Redist > en-us folder, and re-running the "UE4PrereqSetup_x64.exe" installer.

I'm going to go ahead and close this thread out now, but if you continue to experience any issues after following the steps above, please go ahead and open a tech support ticket directly here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Unreal 4 crashes when I try to start the game

Hi all - this particular pak file error comes from having previous files leftover from prior play tests, so please follow the instructions here to ensure you remove all old files before starting with the latest fresh install from your download center of choice!

I'm going to go ahead and close this thread out now, but if you continue to experience this issue, please go ahead and open a tech support ticket directly here so our team can assist you further: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Error Code: 23

Hi there - glad to hear you were able to resolve your issue! I'm going to go ahead and close this thread out now, but if you continue to experience any similar issues in the future, please reach out to our team here directly by opening a tech support ticket: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Duo Mode

Hi there! For the latest updates regarding modes and regions that are available, we recommend joining the discussion on Discord and keeping an eye on the #server-status-and-support channel, or following our official support Twitter here.

I'm going to go ahead and close this thread out now, but please feel free to reach out to me directly if you have any further questions on this!
[source]

D3D Crash While Flying In

Hi there - that D3D error is often indicative of a DirectX error, which can typically be resolved by re-running the UE4 pre-requisite installer that comes included with your Apocalypse installer. You can find it by navigating to your Apocalypse install folder, going to the Engine > Extras > Redist > en-us folder, and re-running the "UE4PrereqSetup_x64.exe" installer.

I'm going to go ahead and close this thread out now, but if you continue to experience any issues after following the steps above, please go ahead and open a tech support ticket directly here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Chest Armor Spell bugged

Hi there - going to go ahead and move this over to the Bug Reporting forums, as it's more appropriate there!

Quick question though - did you happen to have both your chest and leg armor spells bound to the same key? When you reset your keybindings to default, does the issue persist?

We appreciate you helping us track down bugs!
[source]

Error Code: 34

Hi there - if you continue to see this error after grabbing the latest update from wherever you play Apocalypse, please reach out to our support team here for further assistance: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614

I'm going to go ahead and close this thread out now, but please feel free to message me directly if this issue persists :)
[source]

Unreal Engine 4 Crash Help! Tuesday, September 24 Apocalypse Early Access after download.

Hi there - as other users have mentioned, that particular pak file error comes from having old files leftover from previous test installs. Please follow the directions here if you experience this error to start with a clean install, and then make sure to grab the latest update from wherever you play Apocalypse!

I'm going to go ahead and close this thread out now, but please feel free to open a tech support ticket here if you continue to experience this issue and need further assistance: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]

Not logging in tough no error message

Hi there! While there were some early issues that may have impacted folks who tried to play via our website or the Steam client from the EU, these have been resolved now - please be sure to grab the latest update from wherever you play Apocalypse and hop in!

I'm going to go ahead and close this thread out now, but if you continue to experience any login issues, please open a tech support ticket directly here: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
[source]